Roberta De Mello leave a comment on rosewholesalereviews.com. She said rosegal’s plus size is so small than US size, and if you want plus size clothes, rosegal is not your best choice.
Does rosegal’s plus size really not have a good value for your money? We know Asia size is always smaller than UK or Us size. Different brands have different size standards. That’s why we need to measure ourselves before purchasing clothing with online stores, especial cross-border e-commerce sites. But does it mean rosegal not have a great value for your money or is it a scam?
No, after knowing this comment, what did rosegal customer service do?
Dear Roberta ,
How are you?
I get your comment about your order issue from http://www.rosegalreviews.com/.
It has come to our attention that you have had an issue with your order.
Please rest assured, we will do our best to resolve it your satisfaction.
1.For the size:
Please review the product’s measurements in the size chart under product information.
Customer should choose the item size according to your own measurements (in inches or cm).
2.For the items you received:
According to our policy, all items must be returned to us at the customer’s expense for a full refund to our USA Logistics Center address.
Please refer to our policy here: http://www.rosegal.com/warranty-return/
Please consider the following solutions:
Option 1: Return the item to us.
Please note: Any and all return shipping fees and the shipping insurance (if applicable) will be at customers expense and are non-refundable.
Once we receive the item, you will have 3 options:
A) Resend a New Item.
We can resend another item to you for free.
For this, please provide us with the information below:
- Your correct size
- Confirm your address
B) Full refund to your Rosegal Wallet as store credit.
We will refund you 76.79USD to your Rosegal Wallet with extra points as a gesture of good will.
C) Full refund to your original payment account.
Option 2: Quick partial refund to your Rosegal Wallet as store credit.
As an exceptional offer, you can keep the item and do not need to return it to us.
If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.
We can partially refund 15.35 USD to your Wallet and additionally reward you with extra points (You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points).You will receive this refund within 24 hours.
Before making any decision, please consult your local post office to know the price of returning the item to us.
3.For the remain items not shipped:
We have not shipped your order out due to the popular demand.Can you tell me that do you want to change the size or cancel the item and refund the item cost on your original payment account?
Please let us know your decision. We look forward to hearing from you soon.
Rosegal Customer Service